Omni E-Ride Warranty Policy
Complete peace of mind with comprehensive warranty coverage on every scooter
Battery Coverage
- Lithium-ion (NMC): 2 years battery warranty + 1 year service warranty (32,000 km)
- Lithium-ion (LFP): 3 years battery warranty + 1 year service warranty (42,000 km)
Motor & Electronics
- Motor: 1-year warranty
- Controller & Charger: 1-year warranty
Body & Frame
- Frame: 1-year warranty
- Excludes paint, scratches, cosmetic damage
Charger Warranty Policy
Coverage
- • 1-year warranty from purchase date
- • Covers manufacturing defects only
- • One-time replacement if found faulty
Important Notes
- • Use only supplied charger to maintain warranty
- • Unauthorized repairs void warranty
- • Prices include 5% GST
Warranty Exclusions
Not Covered
- • Normal wear and tear (tyres, brake pads, bulbs)
- • Accidental damage, fire, waterlogging
- • Overloading beyond recommended capacity
- • Unauthorized modifications or parts
Voids Warranty
- • Physical damage, water damage, tampering
- • Voltage fluctuations, power surges
- • Service at non-authorized centers
- • Use of non-compatible batteries
Warranty Claim Process
1
Document Ready
Keep original bill/invoice and warranty card
2
Visit Service Center
Take scooter/charger to authorized center
3
Repair/Replace
Get repair or replacement as applicable
Note: Transportation charges to/from service center are customer's responsibility
Check Warranty Status
Important Reminders
- • Warranty is limited to repair/replacement only
- • No cash refund applicable
- • Follow service schedule to maintain warranty
- • After warranty, service charges apply
Contact for Claims
Helpline: 011-6926-8712
Email: support@omnideride.com
Service Center: NH-107, Yadav Chowk, Saharsa, Bihar
Sunday–Friday: 10:00 am – 7:00 pm (Saturday closed)